Política de reembolso

Here is the complete, updated ToeShape Return & Refund Policy with your email and a prepaid return label provided by ToeShape for approved returns.

Return & Refund Policy

Last updated: September 5, 2026

At ToeShape, we want you to feel confident when shopping with us. If you need help with an order, return, refund, replacement, or cancellation, please contact us at nasalux@support.com.

Returns

You may request a return within 30 days of delivery, provided that the item meets the conditions below:

  • The item is unused, unworn, unwashed, and unaltered.

  • The item is in its original condition.

  • All original packaging, labels, accessories, and included items are returned.

  • Where applicable, the product’s hygiene seal remains intact.

To request a return, contact us at nasalux@support.com and include:

  • Your full name.

  • Your order number.

  • The email address used to place the order.

  • The reason for the return.

  • Clear photos or a short video if the product is damaged, defective, or incorrect.

Please do not send your order back before contacting us. Once your return is approved, ToeShape will provide a prepaid return label and return instructions.

Hygiene-Sealed Products

Certain ToeShape products are supplied with a protective hygiene seal.

For health and hygiene reasons, an item with a hygiene seal cannot be returned or refunded for a change-of-mind reason after the seal has been opened, removed, broken, or tampered with. Once the hygiene seal is opened, we cannot safely verify that the product is suitable for resale.

To be eligible for a change-of-mind return, the hygiene seal must remain fully intact, alongside the other conditions in this policy.

This restriction does not affect your legal rights if your product is faulty, damaged, incorrect, or not as described.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, incorrect, or incomplete, email nasalux@support.com within 7 days of delivery. Include your order number and clear photographs or a short video showing the issue.

After reviewing your request, ToeShape will provide an appropriate resolution. Depending on the situation, this may include:

  • A replacement item.

  • A full or partial refund to the original payment method.

  • Store credit, if agreed with you.

You do not need to return a damaged, defective, or incorrect product unless ToeShape asks you to do so. If a return is required, we will provide a prepaid return label.

Return Shipping

ToeShape provides a prepaid return label for all approved returns. You will not be charged for return shipping once your return request has been approved.

Please package the product securely and use the return label and instructions we provide. ToeShape is not responsible for an item that is damaged due to inadequate packaging by the customer.

Refunds

Once we receive and inspect your approved return, we will notify you by email of the outcome.

If your refund is approved, we will issue it to the original payment method used at checkout. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

For change-of-mind returns, original shipping fees are non-refundable unless required otherwise by applicable law. For products that are confirmed as damaged, defective, incorrect, or not as described, we will refund applicable delivery charges where required.

Order Cancellations

We begin processing orders quickly to ensure fast delivery. If you need to cancel an order, email nasalux@support.com as soon as possible after placing it.

We cannot guarantee cancellation once an order has been processed, prepared, or shipped. If an order has already shipped, you may request a return after delivery, subject to the requirements in this policy.